Refund and Returns Policy
Refund & Cancellation Policy
Last Updated: October 2026
1. Authorized Refund Authority
Every financial transaction, billing dispute, and credit card charge executed through our platform is managed exclusively by Digistore24 Inc., acting as the official Merchant of Record.
Consequently, all structural refund evaluations, charge cancellation requests, and fiscal inquiries must be initiated directly through Digistore24 support channels or via the cancellation link provided inside your official purchase confirmation invoice.
2. European Union Consumer Provision
For clients executing purchases within the European Union, statutory cancellation and withdrawal rights for digital services are protected under EU Directive 2011/83/EU.
Please note that when you request instant telemetry delivery and system activation via our automated connection links, you explicitly acknowledge that the immediate deployment of the software profile constitutes execution of service, which may limit or waive standard digital withdrawal rights upon successful database ingestion.
3. Role-Based Verification Refusal
Our system deploys active plan options based on your strict role hierarchy verified at the Enterprise License Gate. If you process a payment for an incorrect tier due to submitting an unverified or outdated administrative email profile, the payment remains handled by Digistore24.
To resolve cross-tier license mismatches, do not submit double charges. Reach out to our technical dispatch network immediately to manually re-route and synchronize your database objects.
4. 14-Day Free Trial Framework
We provide a 14-Day Free Trial version for technical evaluation purposes with no credit card registration required. This evaluation window allows enterprise logistics teams to verify hardware communication ports and device protocol compatibility.
Once a premium plan (e.g., Plan A5, Plan A10) is chosen and executed via Digistore24, the evaluation limits are permanently lifted, and the purchase transitions into our standard annual subscription infrastructure.
5. Subscription Activation Auditing
If your Digistore24 payment parameter is verified as successful via our background webhook engine but your live Traccar tracking environment (gpsmonitor.com.tr) fails to update its object limits, this is classified as a delivery exception.
In such technical events, clients are entitled to immediate corrective support. Our administrative desks will audit the incoming IPN payload data to manually unlock the telemetry nodes matching your product configuration.
6. Cancellation Timelines & Governance
Annual subscriptions are billed in advance as a single one-year access block. You retain absolute authority to cancel future automatic billing cycles at any point prior to your next scheduled renewal milestone through your Digistore24 customer panel.
All compliance provisions, financial limits, and structural data disputes under this policy framework are parsed and governed in strict alignment with Turkish Law, matching our primary operational network parameters.